Shipping policy

 

Last Updated: 03/08/2026

Thank you for shopping with Mason & Co.

We currently offer Free UK delivery on all orders.

Processing Times

Orders are typically processed within 1–3 business days. 

During busy periods, product launches, promotions, or holidays, processing times may be extended.

Delivery

We currently ship within the United Kingdom and internationally.

United Kingdom

Standard Free UK Delivery: 1-3 Business Days

Worldwide Shipping

Orders shipped outside the UK including Ireland are shipped using Royal Mail tracked and signed, FedEx Express or DHL.

Shipping Costs

Shipping costs are calculated at checkout and will vary depending on destination, order value, and selected shipping method.

Delivery times are dependent on the country but should be delivered within 7 days.

Made-to-Order Jewellery

Certain products, including selected lab-grown diamond jewellery, are made to order.

These pieces require additional production time and may take up to 4 weeks to be crafted before they are dispatched.

Any estimated production times will be displayed on the relevant product page.

If your order contains both made-to-order and ready-to-ship items, your order may be shipped together once all items are ready unless otherwise agreed.

Customs and Import Duties

For international orders, customs duties, import taxes, and local fees may apply.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless stated otherwise.

Delivery Delays

While we aim to meet estimated delivery times, delays can occasionally occur due to factors outside our control, including:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • Public holidays
  • Operational disruptions

Mason & Co. cannot be held responsible for such delays.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order is returned to us, additional shipping charges may apply before redelivery can be arranged.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us at masonandcojewellery@gmail.com as soon as possible.

We will work with the shipping carrier to investigate and resolve the issue.

Contact Us

Please email masonandcojewellery@gmail.com